Whatever you chose, we are totally focused on you, our customer. We listen to you and together design a care plan that is individual to you.
Then we design a plan that exactly details how we will care for you, from the times we will visit to how you take your tea. We go through it line by line with you to make sure you are happy and that becomes your care plan, which our care workers follow in supporting you.
We charge a competitive hourly rate and a weekly rate for live-in care. There are no ‘minimum spend’ amounts or additional call-out fees.
When we agree your care plan with you, we will go through all the costs as part of a detailed breakdown. Nothing gets charged unless you agree to it first.
We try and give a very consistent service and that means a regular care worker wherever we can. However if you need lots of visits each week, including day and evening time, it is likely that you will get to know more than one of the care workers in the team. Customers tend to like that as they get to know a few people, rather than just one so that there are no surprises when your regular care worker takes time off.
When new staff join our team they will always be introduced to you by someone you already know. All our care workers have been reference and Disclosure & Barring Service (Criminal Records Bureau) checked.
That depends on your needs and what you would like to do. If you want them at the same time each day, we’ll design your care plan around this.
Simple – just telephone your local office. It’s likely that they’ve just got held up, but if you call us, we can investigate and if needed, get another member of the team to visit you instead.
All our care workers wear our distinctive pink and grey uniform and carry a photo-ID card with Alina’s logo on it. Always ask to see it and if you are still unsure, please call your local office.
You will be introduced to each of the care workers on your team before their first care visit so you’ll recognise each of them anyway.
The only exception would be emergency care where we might have to get someone to you in a hurry and you’re usual team isn’t available. But you’ll still recognise the uniform and can ask to see their ID card.
If you are unhappy or feeling uncomfortable with your homecare or live-in care worker in any way, please ring your local office and talk to one of the managers.
We are all different people with different personalities and though we try our best to match the right people together, sometimes it just doesn’t work. So please don’t worry about it, just talk to us and we’ll try and find someone better suited to you.
Our care workers all go through a very structured Alina induction that complies with the necessary regulatory standards, irrespective of their previous experience. They all spend 4 days in classroom training and are then ‘shadowed’ working with our customers.
They are regularly assessed and supervised and given refresher training to update their skills and medical knowledge.
Homecare is a highly regulated activity for all the right reasons, since many of those that we support are vulnerable. Alina Homecare is fully registered with the Care Quality Commission (CQC). We are also recognised as a preferred supplier to a number of Local Authorities.
Yes of course. Our offices are normally open from 9am to 5pm Monday to Friday. Outside these times we operate an out-of-hours emergency service, which is manned from 7am to 10pm.
Just dial the usual number and you’ll be transferred to our On Call service. Leave a message and one of us will get back to you as soon as possible. This service includes Weekends and Bank Holidays.
Contact us if you have an emergency related to an elderly or disabled person living at home, are concerned about a friend, relative or yourself coping at home alone, need to chat through care options, or are after general information and advice.