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Our cookie policy for this website

We collect standard internet log information when you use our website, commonly known as cookies. Overall, this helps us to improve your experience of our website by monitoring the pages that are useful and those that are not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We respect your privacy and have robust systems in place to keep your personal information safe and handle it responsibly.

See our privacy policy for more details about how we use your personal information.

What is a cookie?

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

There are two types of cookies:

  • First party’ cookies that are set by the operator of a website, which for this website is Alina Homecare.
  • Third party’ cookies are for third party websites such as Facebook to display online advertising and social sharing features.

Cookies that we use

The cookies that we collect are traffic log cookies to identify which pages are being used. We collect these cookies for analysis purposes to help us review data about webpage traffic and improve our website by tailoring it to our customers’ needs.

The cookies we collect include:

  • IP address information
  • Details of the pages you visit
  • General details about the type of computer or device you are using

We only use this information for statistical analysis purposes so we can find out the numbers of visitors to our site and the pages they have visited.

This information is collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages.

Cookies used by our service providers

Cookies are also used by third party service providers, and they might be stored on your computer when you visit this website.

This website uses Facebook Business Manager

This website uses the Facebook Business Manager remarketing service to advertise on third party websites (including Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on Facebook, or a site in the Facebook Audience Network. Third-party vendors, including Facebook, use cookies to serve ads based on someone’s past visits to the Alina Homecare website. Of course, any data collected will be used in accordance with our own privacy policy and Facebooks privacy policy.

You can set preferences for how Facebook advertises to you using the Facebook Ad Preferences on your Facebook page and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Google Analytics & Double Click

Cookie Time (if known) Description
_gid 24 hours Used to distinguish users
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_ 90 days Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

Hot Jar

Cookie Description
hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

Live Chat

These cookies are set by Tawk.to, a US based company that provides online chat software to our website, enabling us to engage in live text-based conversations with our visitors.

Cookie Description
lc_Invitation_opened Cookie to control the chat online service.
lc_sso Cookie to control the chat online service.
lc_ssoundefined Cookie to control the chat online service.
lc_window_state Cookie to control the chat online service.
autoinvite_callback Cookie to control the chat online service.

Our contact details

This website is owned and operated by Alina Homecare Limited.

You can contact us by:

  • Email – info@alinahomecare.com
  • Post – Quality Assurance, Alina Homecare, Manor House, Church Street, Leatherhead, Surrey KT22 8DN
  • Telephone – call 0800 282 2210

For more details about our how we use and save your personal information, please see our full privacy promise.

Do you need extra help?

If you would like this cookie policy in another format (for example in audio, large print or braille) please contact us using the details above.

Contact Us

Contact us if you have an emergency related to an elderly or disabled person living at home, are concerned about a friend, relative or yourself coping at home alone, need to chat through care options, or are after general information and advice.

Email Us Request a Brochure Request a Callback

Call us 7 days a week 0800 292 2210

Email us on: info@alinahomecare.com